U.S. Citizen Services
Appointments
For Passports, Consular Reports of Birth, Visa Pages and Notarial Services
Appointments are mandatory for all services including passports, Consular Reports of Birth Abroad, notarial services and adding visa pages.
People who are applying for a social security number do not require an appointment, but those applying for federal benefits do. For further information, follow this link to Social Security.
Appointments can be made between 8:15AM and 11:30AM, Monday through Friday. Please note that the appointment time is not necessarily the time you will be seen, but rather the time when you will be allowed to enter the Consulate for the security check. If your forms are not completed, you will not be admitted into the waiting room -- you will have to wait in the courtyard until the forms are filled out. Please come prepared so that we can process your case as quickly as possible.
Security Screening
To facilitate access to the Consular Section, applicants for any service, including American Citizens, are requested to carry only those items that are absolutely necessary. Before arriving, please review our strict security requirements. Failure to follow these instructions may result in the cancellation of your appointment.
Scheduling Appointments
If you are familiar with the instructions and would like to schedule an appointment, please click follow this link to the Appointments site. If this is your first time scheduling an appointment on-line with us, please read the following instructions and guidance.
ACS Jerusalem only has a certain number of appointment slots on any given day. Unfortunately, we cannot provide more services than there are appointments.
Please remember that each service -- Consular Report of Birth Abroad, passport, or notarial -- requires an appointment, and there are no exceptions. If one or more people in a family do not have an appointment for routine services, the person without the appointment will not be served.
Please also note the following specific information when scheduling an appointment:
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Consular Reports of Birth Abroad. If you plan to submit applications for Consular Reports of Birth Abroad for multiple children, each child requires an appointment. (For example, two children require two appointments; eight children require eight appointments.) As a courtesy, we are now permitting parents to apply for their child’s passport at the same time you apply for the child’s Consular Report of Birth without making a passport appointment. Parents may now also submit an application for that child to receive a social security number.
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Passports. If you are submitting passport applications for more than one family member on the same day, each application requires a separate appointment.
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Combination appointments. If you are applying for a Consular Report of Birth Abroad and a passport for a child, only one consular report of birth abroad appointment is required. The appointment for the Consular Report of Birth Abroad abroad includes a first-time passport application. We can also accept a social security application for the child when you apply for the consular report of birth.
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Booking multiple appointments. The system automatically cancels duplicate appointments. If you need to book more than one appointment on the same day, please add the number "2" after your first name so the system will recognize it as a separate appointment.
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Filling out the on-line request. You must use a valid e-mail address to fill out the on-line request form (i.e., you cannot use a “filler” e-mail or insert only X’s). If you have someone else assist you in scheduling an appointment, the e-mail address used must still be a valid address.
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Names. Every appointment must include the child’s surname. If the child is not yet born or has not yet been named, you can use “Unnamed Child,” “Child,” or another variant for the first name.
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Computers set to the Hebrew or Arabic languages. If your computer is set to Hebrew or Arabic as the primary language, the system may have problems reading your date of birth. If this is the case, before trying to make an appointment please go to the Control Panel from your START menu then click on the "Regional and Language Settings" and choose "English (US)" in the Regional Options.
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Bring a print-out of the appointment. At the time you schedule your appointment on-line, make sure you print out the "Appointment Details" page. You should bring this print-out to check in when you come to the Consulate. Unfortunately, if for some reason you don’t appear on our appointment list the day you arrive, and you do not have a print-out of the appointment details, we may not be able to accommodate you.
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Passwords. Please write down your password, and do not lose it. The Consulate cannot provide you with the password if you lose it.
Emergencies
In the case of emergency (for example, a recently lost or stolen passport, medical emergency, or death in the family) please present your police report, and other supporting documentation regarding the need for travel to the Reception Booth at the entrance to the Consulate General on Nablus Road. Your situation will be reviewed by a Consular Officer on a case-by-case basis.
Canceling, Rescheduling or Trading Appointments
If you can't use your appointment, you must cancel the appointment. The Consulate has a limited number of appointments, and a waiting list for services, so cancelling an appointment ahead of time means someone else might be able to use that time. If you reschedule for an earlier time but fail to cancel the first appointment, the system will automatically cancel both appointments.
Switching or trading appointments with other U.S. citizens is not permitted, except on an exceptional basis and with the prior consent of the Consulate. In these special cases, you must bring a print-out of the e-mail approval from the Consulate or you will not be admitted to the Consulate. To request an appointment trade, you must send the details of both appointments and the reason for the request to JerusalemACS@state.gov at least two weeks prior to the first appointment.
Please note that buying or selling of appointments is strictly forbidden, and will result in cancellation of any appointments.
Missed Appointments
We have a full schedule of appointments every day. We regret that we are unable to accommodate late arrivals. If you miss your appointment you will have to book a new appointment.