To facilitate access to the Consular Section, applicants for any service, including American citizens, are requested to carry only those items that are absolutely necessary.  No weapons are permitted at any time.  Electronic items must be left at the reception desk, and this is a time-consuming process that will delay your entry.  Metallic items will cause delays during screening, and all bags must be x-rayed.

Schedule an Appointment with ACS

The Consulate General has implemented an appointment system for American citizen services. This will ensure that an officer is always available to assist our clients and that clients receive services as promptly as possible. Beginning August 6, clients applying for Consular Reports of Birth Abroad (CRBAs), passports and notaries will be required to book on appointment on our website before coming to the consulate for services. Those without appointments will not be admitted, except on an emergency basis. Clients who need visa pages, reports of death and other special citizen services may still come to the consulate between the hours of 8am and 11:30am on Monday, Tuesday, Thursday and Friday for service and do not require an appointment.

Scheduling Appointments:

Consular Report of Birth Abroad (CRBA): If you plan to submit applications for a CRBA for more than one child, each child requires an appointment.

(Two children = two appointments; eight children=eight appointments).

Passport Applications: If you are submitting passport applications for more than one family member on the same day, you will need to book an appointment for each family member.

(One passport application = one appointment; two passport applications = two appointments).

If you are applying for both a CRBA and a passport for a child, only one CRBA appointment is necessary.  This CRBA appointment includes a first-time passport application. 

(Social Security Applications should not be submitted until after the CRBA is issued.)   

If you need to book more than one appointment on the same day, please add the number "2" after your first name so the system will recognize it as a separate appointment. (If your first appointment is for "Bob Smith", your second appointment should be "Bob Smith 2;" your third appointment should be "Bob Smith 3" etc.)

When scheduling your appointment, remember to print the "Appointment Details" page which you will need to check in at our office.

If one or more people in a family do not have an appointment for routine services, the person without the appointment will not be served. Each service requires an appointment. No exceptions.

Emergencies:

In the case of emergency (recently lost or stolen passports, funerals etc) please present your police report, other supporting documentation regarding the need for travel and information at the reception booth on Nablus Rd. Your situation will be reviewed by a consul on a case-by-case basis and an emergency passport may be issued without a previously scheduled appointment.

Pending Cases

If you have already had an appointment, but your case is pending additional documentation please drop your documents off at the reception booth on Nablus Road or mail them to American Citizen Services, PO Box 290 Jerusalem, 91002. Please include the cover sheet you were given at your interview and a phone number where we can contact you. An appointment is not required.

Canceling or Rescheduling Appointments:

If you wish to cancel or reschedule your appointment, you will need to enter the Unique Identification (UID) number and password found on the "Appointment Details" page.

Missed Appointments:

We have a full schedule of appointments every day. We regret we are unable to accommodate late arrivals. If you miss your appointment (date or time) you must book a new appointment.

Entering the Consulate:

You should arrive 15 minutes before your scheduled appointment to pass through security. You will not be permitted to bring your mobile phone into the building.

If you have read and understand the above information, please click here to schedule an appointment.

If your computer is set to Hebrew or Arabic as the primary language, the system may have problems reading your date of birth. If this is the case, before trying to make an appointment please go to the Control Panel from your START menu then click on the "Regional and Language Settings" and choose "English (US)" in the Regional Options.