E-mail address: JerusalemACS@state.gov  (This is for general passport, citizenship, and other issues not related to social security and Federal benefits.)

E-mail address for Federal benefits (including social security-related questions): JerusalemFBU@state.gov

This is the preferred manner of reaching the ACS Section.  Response times are generally between four hours and one business day.

Street address: U.S. Consulate General, Consular Section
27 Nablus Road, 94190 Jerusalem

Mailing address: U.S. Consulate General, Attn: American Citizen Services
P.O. Box 290, 91002 Jerusalem

For emergencies outside of normal business hours ONLY (outside of Monday-Friday, 8AM to 430PM) you can contact the Consulate General at 02-622-7250. This emergency number cannot assist with questions regarding regular passport renewals, consular reports of birth, or other routine consular matters.  Non-emergency calls received on this line during Consulate working hours will be transferred back to the numbers listed above.  Please call these numbers directly during regular business hours or send an e-mail to JerusalemACS@state.gov.