Contact Us

Contact American Citizens Services

The American Citizen Services (ACS) is open to the public for regular services by appointment only Monday through Friday, except Wednesday.

Street Address: American Citizen Services, U.S. Consulate General, 27 Nablus Road, 94190 Jerusalem.

Mailing Address: American Citizen Services, U.S. Consulate General, P.O. Box 290, 91002 Jerusalem.

Please contact us by e-mail at jerusalemACS@state.gov, telephone 02-628-7137 or 02-622-7219 or by fax 02-627-2233. Recorded ACS information: 02-622-7200.

Emergencies - 02-622-7250.

Please note that this number cannot assist with passport, visa or report of birth questions. Please call 02-628-7137 or 02-622-7219 during business hours for questions or assistance with these types of services. After hours services of these types will incur an additional fee.

The Consulate General has implemented an appointment system for American citizen services. This will ensure that an officer is always available to assist our clients and that clients receive services as promptly as possible. Beginning August 6, clients applying for Consular Reports of Birth Abroad (CRBAs), passports and notaries will be required to book on appointment on our website before coming to the consulate for services. Those without appointments will not be admitted, except on an emergency basis. Clients who need visa pages, reports of death and other special citizen services may still come to the consulate between the hours of 8am and 11:30am on Monday, Tuesday, Thursday and Friday for service and do not require an appointment.