Public Services

Courier Service

The Ramallah Modern International Express Transportation Company (ARAMEX) is now available to receive American Citizens Services documents from applicants (at home, office, or ARAMEX offices) for delivery to the Consulate and return delivery to the applicant (if requested). The applicant is responsible for paying the delivery fees directly to ARAMEX in cash. Unfortunately, applicants who do not have a local telephone number or applicants who will not have a person available to receive and sign for the ACS documents at the return delivery address may not use this courier service.

SPECIAL NOTE: A similar courier service will soon be initiated with SHA'AL

DELIVERY AREA: ARAMEX provides courier service in the following areas: Jerusalem, Bethlehem, Gaza, Hebron, Jenin, Jericho, Nablus, Qalqilia, Ramallah, Tulkarem, and many of their surrounding towns and villages.

IMPORTANT NOTE: Occasionally, due to circumstances beyond its control, ARAMEX may not be able to retrieve, receive, or deliver to or from specific locations, and therefore neither the Consulate nor ARAMEX can guarantee delivery to a specific village, town, or city.

ELIGIBILITY:

1. For incoming documents: Please refer to the Consulate’s guidelines for applying for U.S. passports to determine if you may use this service. Only passport renewals qualify for use of the incoming portion of the courier service. For first-time passports, very old (15 years and over) passports, replacements for lost, stolen, or mutilated passports, or Reports of Birth Abroad, applicants must appear at the Consulate in person to process the applications. If you qualify to use the courier service, please identify which documents and fees (certified bank check only, no cash) must be submitted along with your application. Important note: in the event that your application is incomplete, and you wish to submit the missing items, you will need to pay ARAMEX for making the second delivery. Call your nearest ARAMEX office to arrange for pick-up or drop-off of the ACS documents at the ARAMEX office.

2. For outgoing documents: No change in service. All ACS documents are eligible for delivery from the Consulate to the applicant.

COURIER SCHEDULE: ARAMEX’s regular courier schedule is Saturday through Thursday, between 9:00am and 1:00pm

FEES: The delivery fee must be paid in cash (NIS) directly to the ARAMEX representative at the time of retrieval or receipt or final delivery, as determined by ARAMEX. Multiple redelivery or redirection of delivery due to applicant error (for example, incomplete application, missing documents) could result in extra fees to the applicant as determined by ARAMEX. Please note that the Consulate is not responsible for any aspect of the financial transaction between ARAMEX and the applicant, and any applicant concerns arising from the use of the delivery service must be raised directly with ARAMEX. The ARAMEX Customer Service tel. # is (02) 295-4731 or 298-6094. Please refer your inquiries to Customer Service Representative Miss Dima Awad.


ARAMEX Offices Accepting ACS Documents:

Jerusalem: Ibn Haldun St. #2
Contact: Miss Nani Bakri, 02-626-0801/02/03

Ramallah (Ramallah, Jericho): Alkulieh Al'Ahlyeh Street, Dein Allatin Building
Contact: Miss Dima Awad, 02-295-4731 or 298-6094

Nablus (Nablus, Jenin, Qalqilia, Tulkarem): Hajeh Andalip Street, Qal'et Blabous
Contact: Mrs. Zeinah Habash, 09-237-0299

Bethlehem (Bethlehem, Beit Jalla, Beit Sahour, Hebron): Almahd Street, Middle East Building
Contact: Miss Maram Zahlan, 02-276-4880/81

Bir Nabala: Main Street
Contact: Miss Ashraf Sahlieh, 02-244-8612 or 244-8080