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Frequently Asked Questions
  • How do I apply for a visa?

    How do I apply for a visa?

    • Visa applicants must schedule their visa appointments via our website (http://jerusalem.usvisa-info.com/) or with the assistance of an operator at a call center (local: 02-5677833; U.S.-based: 703-439-2344). Applicants are no longer required to pay an additional fee to make an appointment or obtain courier service. Following are the steps to make an appointment:

      Step One

      Obtain a visa photo. Click here for the specific photo requirements

      Step Two

      Complete the visa application (Form DS-160) online at http://ceac.state.gov/genniv/ and print the confirmation page. Please select Jerusalem as the location for your interview. 

      Step Three

      Create an account on-line at http://jerusalem.usvisa-info.com/ or by calling 02-5677833.  Indicate your preferred courier (UPS or Wassel) and delivery address.  This information will be used if your visa is approved.

      Step Four

      Pay your non-refundable MRV application fee. You can pay this fee either in cash at any Israeli Postal Bank or Bank of Palestine location or by credit card online or through our call center. Please note that cash payments take approximately 24 hours to register in the online system. If you chose to pay the MRV payment by cash, you also will need to download a deposit slip via the on-line account you created at http://jerusalem.usvisa-info.com/ before going to the bank. Please make sure that your payment slip is for the correct location, Jerusalem.

      Step Five

      Schedule your appointment by entering the MRV fee receipt number into your online account or by providing the MRV fee receipt number to the call center.

      Step Six

      On the day of your interview, bring your passport, visa application confirmation page, one photograph, and any other relevant supporting materials. If your visa is approved, your passport will be returned at no cost to the address you designated in step three.

      Additional information about the scheduling process is available online at http://jerusalem.usvisa-info.com/ or by calling the call center.
      The call centers provide a wide range of visa-related services, including scheduling visa appointments, answering visa-related questions, and assisting applicants in choosing a UPS or WASSAL delivery location.

      Applicants can also contact the call center via Skype using the following information:

      • SKYPE number: 753813
      • Name: USvisajerusalem
  • What are the hours of the call center?

    What are the hours of the call center?

    • The local call center (02-5677833) is available from 8:00 a.m. to 6:00 p.m. local time, Sunday to Thursday.

      U.S.-based call center (703-439-2344) is available from 8:00 a.m. to 6:00 p.m., Monday to Friday.

  • Why is the new website a .com domain and not a .gov domain? Don’t all U.S. government websites use the .gov domain?

    Why is the new website a .com domain and not a .gov domain? Don’t all U.S. government websites use the .gov domain?

    • The new website, http://jerusalem.usvisa-info.com/, is being run by a private company on behalf of the U.S. government. Thus, the website uses the private .com domain.

  • How much does a visa cost?

    How much does a visa cost?

    • For most visa categories, the application fee is $160. Applications for petition-based visas in the H, L, O, P, Q, and R categories cost $190. Depending on the applicant’s nationality or visa category, there might be additional reciprocity fee payable at the time of visa issuance.

  • The consular officer denied my visa. Can I get a refund on my application fee?

    The consular officer denied my visa. Can I get a refund on my application fee?

    • The MRV application fee is nonrefundable.

  • What documents do I need to have in order to apply?

    What documents do I need to have in order to apply?

    • To make a visa appointment, you will need an online visa application (DS-160/CEAC) confirmation number, an MRV payment receipt, a photo that meets our requirements (see http://travel.state.gov/visa/visaphotoreq/visaphotoreq_5334.html), and a valid passport.

      Certain visa categories may require additional documentation. For example:

      • Student (F) and vocational training (M) visa applicants require a Form I-20 and a SEVIS fee payment receipt;
      • Cultural exchange visitors (J) visa applicants require a Form DS-2019 and a SEVIS fee payment receipt (depending on program sponsor); and,
      • Petition-based visas require a DHS approval Form I-797.  These include the work (H), intercompany transfer (L), foreign national with extraordinary abilities (O), performer (P), international cultural exchange visitor (Q), and religious worker (R) visa categories.
  • Where do I find the DS-160 online visa application?

    Where do I find the DS-160 online visa application?

  • How can I select an interview appointment time?

    How can I select an interview appointment time?

    • You must first create an account online at http://jerusalem.usvisa-info.com/ or through the call center (local: 02-5677833; U.S.-based: 703-439-2344) and follow the instructions given there. You will be able to select an interview appointment time after you pay the required MRV application fee and complete the DS-160 application form. The system automatically defaults to the next available appointment. Appointments are opened approximately six months in advance for scheduling.

  • How can I apply for an expedited interview appointment?

    How can I apply for an expedited interview appointment?

    • The Consulate General expedites visa appointments for medical emergencies, and, in limited cases, for unanticipated business or student travel if the required departure date is before the next available appointment date. Further information on what constitutes an expedited appointment is available on the Consular Section’s website at http://jerusalem.usconsulate.gov/emergency_appointments.html.

      You must obtain an appointment via our scheduling website before requesting that your appointment be expedited. After you schedule your appointment, should send an e-mail to JerusalemExpediteAppt@state.gov with specific details justifying your request. You are encouraged to provide scanned supporting documentation, if it is available. You should bring this information to the interview, in addition to any forms or other supporting documents required for your visa classification.

      The Consular Section will strive to respond to your request as expeditiously as possible, generally within two business days. If your request is approved, you will receive an e-mail confirmation with your new appointment date and time. If your request is denied, you will receive an e-mail response indicating that you should appear for your visa interview, as previously scheduled. Please be advised that the granting of an expedited appointment in no way guarantees visa issuance. U.S. law places the burden of qualifying for a nonimmigrant visa solely on the applicant.

  • How do I submit additional documents to the Consulate after my interview?

    How do I submit additional documents to the Consulate after my interview?

    • As soon as you have obtained all of the missing documents that apply in your visa case, please send them to our office through the appropriate courier service (UPS/Wassel) after you register with the official visa service (CSC).  You may also drop the missing documents, including your passport, at the Consular Section reception desk on any of our working days between 12:00 – 15:00.  In either case you will need to present the refusal letter or CSC confirmation document, or if dropping off at the Consular Section, a copy of this e-mail chain as the reception desk can only accept documents for properly registered visa cases.  

  • How will I receive my visa after it has been issued?

    How will I receive my visa after it has been issued?

    • Passports with visas are delivered to applicants within five to seven business days after the date of issuance. You can specify the delivery address online http://jerusalem.usvisa-info.com or through the call center (local: 02-5677833; U.S.-based: 703-439-2344). No additional courier fee payment is required, and you may receive direct home/office delivery service at no additional cost. You will receive a confirmation e-mail when the passport is ready for pick-up, if you chose that option instead of courier delivery.

  • Where can I find information on the current wait time for interviews?

    Where can I find information on the current wait time for interviews?

  • How can I track the status of my passport?

    How can I track the status of my passport?

    • You can track the status of your passport by the following methods:

      • The online self-service website – http://Jerusalem.usvisa-info.com
      • The interactive voice response (IVR) system –  02-5677833
      • By speaking with a service agent during business hours – 02-5677833
    • You can track the status of your passport by the following methods:

      • The online self-service website – http://Jerusalem.usvisa-info.com
      • The interactive voice response (IVR) system –  02-5677833
      • By speaking with a service agent during business hours – 02-5677833
  • How are nonimmigrant visa applications for groups handled under the new system?

    How are nonimmigrant visa applications for groups handled under the new system?

    • Under the new system, groups of five or more applicants traveling to the same location for the same purpose can schedule a group appointment.  The representative of the group should create an account at http://jerusalem.usvisa-info.com/. Once the applicants have completed their application forms, the group representative should e-mail group_Processing_JRS@visaops.net  for additional instructions.

  • Where can I get more information about nonimmigrant visas?

    Where can I get more information about nonimmigrant visas?

    • A wide range of information about visas is available at the State Department’s Travel.State.Gov website.

  • My old passport has already expired. My visa to travel to the United States is still valid, but it is in my expired passport. Do I need to apply for a new visa with my new passport?

    My old passport has already expired. My visa to travel to the United States is still valid, but it is in my expired passport. Do I need to apply for a new visa with my new passport?

    • No. If your visa is still valid, undamaged, and of the appropriate category for your principal purpose of travel, you can travel to the United States with your two passports. Both the valid and the expired passport must be from the same country and of the same type. When you arrive at the United States port of entry, the immigration inspector will examine your visa in the old passport and, if he decides to admit you into the United States, he will stamp your new passport with the admission stamp along with the annotation "VIOPP" (visa in other passport). Do not attempt to remove the visa from your old passport and stick it into the new valid passport. If you do so, your visa will no longer be valid.

  • The consular officer indicated that my case requires further administrative processing. What does this mean and how long does it take?

    The consular officer indicated that my case requires further administrative processing. What does this mean and how long does it take?

    • Every visa application is unique and some cases require additional administrative processing. Typically, this process takes approximately 12 weeks to complete. As soon as the consular officer receives authorization to proceed, a member of the Visa Unit will contact you to inform you about the next steps in the application process. If your case has been pending more than 120 days and you have not received a response, please send an e-mail to Jerusalemvisa@state.gov.

  • I was issued a visa and have been waiting for more than seven business days for the delivery. What should I do?

    I was issued a visa and have been waiting for more than seven business days for the delivery. What should I do?

    • You should receive a confirmation e-mail when the passport is ready for pick-up. If you do not receive your passport within seven business days after the date of issuance, please contact the call center and request assistance. You can reach the call center at 02-5677833 (local) or 703-439-2344 (from the U.S.). Please note that most delays are a result of the applicant incorrectly registering on the courier service website.

  • The consular officer asked for proof of legal status while I was in the U.S. What does that mean?

    The consular officer asked for proof of legal status while I was in the U.S. What does that mean?

    • If the consular officer asked you to submit proof of your legal stay while in the U.S., you should submit any notice that you received from the U.S. Citizenship and Immigration Service (USCIS) granting you permission to extend your stay in the U.S. or change your legal status. When a visitor arrives in the U.S., the immigration officer indicates on the form I-94 arrival /departure record, which is given to the traveler, the date before which the visitor must exit the U.S.

      If you were granted permission to stay beyond the date indicated on your I-94 or change your visa status, USCIS issued you a Form I-797 Notice of Action. This form may also be used to prove your legal stay. If your request to extend or change status was denied, USCIS generally allows you 30 days to depart the U.S. starting from the date on the letter notifying you that your application to extend or change your status was denied. Your rejection letter and proof of the date of your departure from the U.S., such as a boarding pass or passport stamps showing entry into another country, also can prove your lawful stay in the U.S.

       

  • My student visa is expired, how do I renew my visa?

    My student visa is expired, how do I renew my visa?

    • If your U.S. student visa has expired and you are not in the United States, you must obtain a new visa before you can return.   Once the visa expires, you will have to apply for a new visa following the steps outlined on our website at: http://jerusalem.usconsulate.gov/non-immigrant_visas.html. If you have any questions about the visa application process, please contact our call center at 02-5677833 (U.S.-based: 703-439-2344).

      Applying for a new visa usually requires several weeks, so please plan your travel accordingly.

  • My tourist visa expired. Is it possible to renew my visa by mail?

    My tourist visa expired. Is it possible to renew my visa by mail?

    • Unfortunately, we are not able to renew visas by mail at this time. If your U.S. tourist visa has expired, you must apply for a new visa following the steps outlined on our website at http://jerusalem.usconsulate.gov/non-immigrant_visas.html. If you have any questions on the visa application process, please contact our call center at 02-5677833 (U.S.-based: 703-439-2344). 

      Applying for a new visa usually requires several weeks, so please plan your travel accordingly.

  • The consular officer stated I was qualified for a visa but limited my visa to a year. Why?

    The consular officer stated I was qualified for a visa but limited my visa to a year. Why?

    • It's important to bear in mind that every visa case is unique. Under U.S. law, visa validity is determined based on a number of factors, including the visa category, standards of reciprocity between the United States and the applicant's home country, and each applicant's unique circumstances. Consular officers are trained to set visa validity according to the guidelines of U.S. law.

  • My friend applied for a visa and was refused a visa. Can you tell me why?

    My friend applied for a visa and was refused a visa. Can you tell me why?

    • Unfortunately, we cannot share any case-specific information with third parties. Information pertaining to the issuance and refusal of visas is confidential under Section 222(f) of the Immigration and Nationality Act of 1997, as amended. If your friend has questions about the status of (choose either his or her) case, (choose either he or she) should contact us directly at Jerusalemvisa@state.gov.

      At the conclusion of the interview, your friend should have been provided with a letter by the consular officer that explained the reason for the consular officer's decision. Your friend should carefully read it and if (choose either he or she) still has questions about (choose either his or her) case, please encourage (choose either him or her) to contact us directly at Jerusalemvisa@state.gov.

  • I applied for a visa, and the consular officer refused me under Section 214(b). What does this mean?

    I applied for a visa, and the consular officer refused me under Section 214(b). What does this mean?

    • Section 214(b) of the Immigration and Nationality Act (INA) states,

      "Every alien shall be presumed to be an immigrant until he establishes to the satisfaction of the consular officer, at the time of application for admission, that he is entitled to a nonimmigrant status."

      Furthermore, to qualify for a visitor or student visa, an applicant must meet the requirements of sections 101(a)(15)(B) or (F) of the INA, respectively. Failure to do so will result in a refusal of a visa under INA 214(b). The most frequent basis for such a refusal is the requirement that the prospective visitor or student possess a residence abroad he/she has no intention of abandoning. Applicants prove the existence of such residence by demonstrating that they have ties abroad that would compel them to leave the U.S. at the end of the temporary stay. The law places this burden of proof on the applicant.

      Applicants refused under Section 214(b) of the INA cannot appeal the refusal decision, but they may reapply.  At the conclusion of the visa interview, each applicant who is refused is given a letter explaining the section of the law under which his or her application was refused. For more information, please visit http://travel.state.gov/visa/frvi/denials/denials_1361.html.

  • If I was refused a visa under 214(b), can I appeal to a higher authority?

    If I was refused a visa under 214(b), can I appeal to a higher authority?

    • Immigration law delegates the responsibility for issuance or refusal of visas to consular officers overseas, who have the final say on all visa applications. By regulation, the U.S. Department of State has authority to review consular decisions, but this authority is limited to the interpretation of law, not determination of facts. Since determining whether an applicant possesses the required residence abroad is a factual issue, it falls exclusively within the authority of consular officers at Foreign Service posts.

      The only way to appeal a refusal under INA 214(b) is to apply once again and present new, convincing evidence of strong ties to a residence outside the U.S. The new application will be reviewed by a different consular officer. For more information, please visit http://travel.state.gov/visa/frvi/denials/denials_1361.html.

  • I want to change or extend my non-immigrant status. What should I do?

    I want to change or extend my non-immigrant status. What should I do?

  • I forgot to turn in my Form I-94 when I left the U.S. What should I do?

    I forgot to turn in my Form I-94 when I left the U.S. What should I do?

  • I am a dual national and understand that I can travel on the Visa Waiver Program. Can you provide me more details on this process?

    I am a dual national and understand that I can travel on the Visa Waiver Program. Can you provide me more details on this process?

  • What documents do I need to bring for a student visa interview?

    What documents do I need to bring for a student visa interview?

    • Student (F) visa applicants require a Form I-20 and a SEVIS fee payment receipt. Additional documents may be requested by the interviewing officer to establish that you are qualified. For example, additional requested documents may include evidence of:

      * Your academic preparation
      *Your intent to depart the U.S. upon completion of the course of study; and
      *How you will pay all educational, living and travel costs.