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U.S. Citizen Services

Please notice:

The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport/visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Consular Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon.

The U.S. Consulate General will be closed on Monday, July 28, 2014 for Eid Al Fir.

If you scheduled an appointment with the American Citizen Services Unit during that time, the Consular Section has taken steps to reschedule your visit to our office. If you have not received notification of your new appointment time, please contact our office at the following address:

We will make every effort to reschedule your appointment at a time that is most convenient for you.

The Consulate will re-open on Tuesday, July 29, 2014.

We apologize for any inconvenience.

Serving U.S. Citizens in Jerusalem, the West Bank and Gaza

The American Citizen Services Unit of U.S. Consulate General Jerusalem provides information and assistance to U.S. citizens in Jerusalem, the West Bank, and Gaza.  U.S. citizens visiting or residing outside these areas are served by the U.S. Embassy in Tel Aviv.

Over 80,000 registered U.S. citizens reside in the areas covered by the Consulate.  We are committed to serving all U.S. citizens as efficiently and promptly as possible, and we are constantly working to streamline our processes to make your visit to the Consular Section pleasant and smooth.

The Consular Section is located in the Arnona neighborhood of Jerusalem, near the former Diplomat Hotel, which is now known as the Caprice Diamond Center.  The address is 14 David Flusser, Jerusalem 9378322.  Click here to see a map indicating how to reach our office.

For your convenience, following are directions from Hebron Road to the Consular Section;

1. Turn onto Daniel Yanovsky Street.

2. At the second traffic light, turn right onto Ha’askan Street.

3. At the traffic junction, turn right onto Eliyahu Lankin Street, and then immediately turn left onto Moshe Aryeh Kurtz Street.

4. Drive 200 meters, turn right, and go uphill on David Flosser Street.

5. The Consular Section is at the next traffic circle.  Parking is available in the garage if you turn right from the traffic circle.


The American Citizens Services Unit is open from 8:00 a.m. to 4:00 p.m. Monday to Friday, except American and local holidays. Appointments, which are normally scheduled in the morning, are required for all services.


We prefer that you e-mail us instead of calling so that we can provide you a detailed response, and we generally reply within one business day.  For general inquiries about passports, citizenship, and other issues, please e-mail us at

For all questions related to immigrant visa applications at our office, please e-mail  For questions related to nonimmigrant visa applications, please visit our appointment scheduling website or e-mail

For all questions related to federal benefits, including Social Security, please e-mail

Mailing address

U.S. Consulate General
Attn: American Citizen Services
18 Agron Road
Jerusalem 9419003

By phone or fax

Phone: 02-630-4000.  If you are calling from the U.S., please dial +972-2-630-4000.

Fax: 02-630-4070

Please note that visa and immigration questions are only answered by e-mail.

Federal Benefits Unit

Please note that service is provided by appointment only.  To contact the Federal Benefits Unit, please complete an online inquiry form or call 02-630-4031 between the hours of 8:30-11:30 a.m. on Mondays and Thursdays only.

Fax: 02-630-4147


For emergencies outside of normal business hours, call the Consulate General's primary number at 02-622-7230. The office responding to this emergency number cannot assist with questions regarding passport renewals, consular reports of birth, or other routine consular matters.